Shipping policy

 

📦 Shipping Policy Template

Effective Date: [Insert Date]

1. Order Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after 5:00 PM PT will be processed the next business day. During peak periods, processing times may be extended.

2. Shipping Methods & Rates

Shipping Method	Estimated Delivery Time	Rate
Standard (US)	3–4 business days	$10 or free on orders over $100
Standard(US)	3-4 business days	$20
UPS (Discounted rates from Shopify)		2% + $10 handling fee

We ship via USPS, UPS, and DHL, depending on the destination and service selected.

3. Local Delivery & Pickup

For customers in the Gardena, CA area, we offer:

• Local Delivery: Available within a 10-mile radius for a flat fee of $5.00. Deliveries are made on weekdays between 9:00 AM and 6:00 PM PT.

4. International Shipping & Customs

We currently ship to Canada, the UK, and Australia. International customers are responsible for any customs duties, taxes, or import fees that may apply. These fees are not included in the shipping cost and must be paid upon delivery. Customs processing may cause delays in delivery times.

5. Tracking Your Order

Once your order has shipped, you will receive a confirmation email with tracking information. Please allow 24-48 hours for the tracking number to become active.

6. Shipping Insurance

We offer optional shipping protection through Route to safeguard against lost, stolen, or damaged packages. This service can be added at checkout for a small fee.

7. Returns & Exchanges

We accept returns and exchanges within 30 days of purchase. Items must be unused and in their original packaging. To initiate a return or exchange, please contact our support team at trekkerarmament@gmail.com.

8. Contact Us

For any questions or concerns regarding shipping, please reach out to us at:

• Email: trekkerarmament@gmail.com

• Phone: 310-863-3892

• Business Hours: Monday–Friday, 9:00 AM–5:00 PM PT